Refund Policy
At Florify, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.
Returns
We accept returns within 14 days of purchase, provided the item is unused, in its original packaging. To initiate a return, please contact our customer service team at support@florify.co.uk or 0151 559 4240.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval of your refund. If approved, the refund will be processed to your original payment method within 3-5 business days.
Exchanges
If you need to exchange an item for a different one, please reach out to our team, and we will guide you through the process.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a fault or error on our part. We recommend using a trackable shipping service to ensure safe delivery.
For any questions or further assistance, please contact us at:
Florify Ltd
Unit 12, Poole Hall Industrial Estate,
Ellesmere Port, CH66 1ST
T: 0151 559 4240
E: support@florify.co.uk
Support
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