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Frequently Asked Questions
Need information on delivery times, collection options or how returns work with reusable floral pieces? You’ll find all the key details here to help you plan with confidence.
How long does delivery take?
We offer next-day delivery and standard delivery (2-3 working days) at checkout. All items are in stock and ready to ship – no pre-order wait times.
All orders are dispatched directly from our UK warehouse. We operate Monday to Friday, 9am – 5pm, with a daily courier collection at 2pm. Orders placed before 2pm will be dispatched the same day, and orders placed after this time will be dispatched the next working day.
We also offer a collection service from our warehouse – simply select Collection at checkout and we’ll let you know when your order is ready to collect.
Do you offer international shipping?
Currently, we only ship within the UK, but we may expand in the future. Stay updated by signing up for our newsletter!
Is there a minimum order quantity?
No, there are no minimum order quantities! We appreciate all orders, no matter how big or small. Whether you’re placing a small test order or a large stock order, we’re happy to supply you.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal. If you require a different payment method, please contact us.
What is your return policy?
We accept returns on unused, unopened items within 14 days of delivery.
