Delivery Information
At Florify, we aim to make your event planning as seamless as possible. Our premium artificial flower arrangements are carefully prepared and securely packaged to ensure they arrive in perfect condition.
Delivery Options
We offer one simple delivery solution. Order by 12pm for next day delivery.
- Small light items £5.99
- Large heavy items £99
- Small items may be available in multiples for the £5.99 rate
- Large items (such as arches) will be delivered in more than one box for the £99 rate
For large or bespoke orders, please contact us at sales@florify.co.uk to arrange a tailored delivery solution.
*All orders are processed Monday to Friday (excluding public holidays). Orders placed after 12 PM on Friday will be dispatched the next working day.
Delivery Areas
We currently deliver across the UK. If you’re based outside the UK and would like to place an order, please contact us to discuss shipping options.
Returns & Refunds
We want you to be delighted with your Florify purchase. If for any reason you’re not satisfied, you can return your item(s) within 14 days of receipt for a refund or exchange.
How to Return an Item
Email support@florify.co.uk with your order number and reason for return.
Ensure the item is unused, in its original packaging.
Post the item back to us at:
Florify Ltd, Unit 12, Poole Hall Industrial Estate, Ellesmere Port, CH66 1ST
*Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service to ensure safe return.
Refunds
Once we receive and inspect your return, we will process your refund within 3-5 working days via the original payment method. Please note that delivery costs are non-refundable.
Exchanges
If you’d like to exchange an item, please follow the return process and place a new order for the replacement.
If you have any questions about your order, delivery, or returns, feel free to contact our team at support@florify.co.uk. We’re here to help!
Support
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